Support

Getting help

For support with any 1st Soft app or service, email us at [email protected] or use the contact form. We aim to reply within one business day.

When contacting us, please include:

• The name of the app or service you need help with
• Your device model and operating system version
• A brief description of the issue

App-specific support

Some of our apps have dedicated support pages with more specific guidance. If your app has one, it will be linked from within the app itself. You can also find them at /apps/<appname>/support on this site.

Response times

We are a small team. We read every message and respond personally — typically within one business day, sometimes sooner. We don't use automated ticketing systems.

Refunds and billing

For purchases made through the Apple App Store, refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund for an App Store purchase.